Mountain & Hill Walking Safety MountainSafety.co.uk Returns Policy

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Returns

We want you to be delighted with the item you've bought here on www.MountainSafety.co.uk. If you're not smiling when you open the delivery package and set eyes on the safety kit you've just bought, drop us and email ( mail@mountainsafety.co.uk ) to see if we can return the smile to your face. Maybe you just need to talk through the product, and that's ok too. Email us first tho, but we can talk.

Once you've given us the opportunity to help put the smile back on your face, and if you're still not happy, that's no bother either. You can return the product to us, with a few sensible conditions of course. We only have these conditions in place for the few people who don't want to be reasonable. I'm sure you are wonderfully reasonable and we'll have a smooth transaction, even for a return.

  1. Please check your order upon receipt to make sure you got what you ordered and that we weren't dreaming of mountains when packing it for you.
  2. Contact us by email within 3 days from when you receive your safety kit. 
  3. Please quote your order number in any emails to us, but if you don't have it to hand, just quote your name & postcode. We're sure you know them.
  4. If you're still not happy once we've tried to assist, just email us within 7 days from receipt of your safety kit with your decision to cancel. We'll issue you with a returns authorisation number. We do this so that your refund gets processed as quickly as possible.
  5. If you decide to cancel your order please we will be disappointed, but we won't hold it against you. We'll still let you on the website for free for all of that free into and advice. 
  6. Return the goods to us (with the original packaging and with all product documentation) to be received by us no later than 7 days after the authorisation number issued.
  7. If you have ripped open the product box, packaging or otherwise rendered the good such that we can no longer sell it to someone else as being new, then you're either going to have to keep the product or flog it on eBay. If you have removed a Blizzard Bag or Jacket from its vacuum packed packaging, or punctured the packaging, that does render than bag un-sellable, so you won't be able to return it.
  8. It is your responsibility to take reasonable care to ensure that the goods are not damaged in transit. For example, that would mean using a suitable package, suitably secured for transit and padded where appropriate. In general, we'd expect you to send the goods back to us in the same or similar packaging that we sent to you.
  9. You are responsible for the cost of return postage, and we will not refund the postage charge from us to you. Please make sure that you pay the correct postage too, else we'll have to deduct any charges incurred from the amount of money we refund to you
  10. Please also note that when returning an item, the package is your responsibility until it reaches us. We recommend that you ask your Post Office for a proof of posting (available free of charge).
  11. Upon receipt of returned goods, we will check and confirm that goods are in order, and then issue a refund to you by the same means of payment as you paid for the goods. We'll do this as soon as possible after receipt, but in all cases within 30 days of receipt of returned goods.

Any queries, just email us mail@mountainsafety.co.uk