Mountain & Hill Walking Safety Terms And Conditions

Terms & Conditions of Sale

  1. Products shown for sale on this site are new unless otherwise stated. 
  2. Descriptions are in most cases provided by manufacturers and sometimes factually enhanced by Every effort is made to show accurate descriptions, but it is possible that an error could have been made. If you spot a mistake, please let us know. It's also possible that an error has been made with a price. If a pricing error has occurred, we are not obliged to sell to you at that price. Product descriptions and prices are invitations to treat and not contractual offers. Thus, your placing an order constitutes an offer to buy, and your offer is not accepted until such time as you receive an "order awaiting despatch" email from us. 
  3. Prices shown on the site are in British Pounds Sterling, subject to change from time to time, and include VAT at 20%.
  4. Orders will processed at the first available opportunity. Orders will normally be despatched within 2 working days unless otherwise stated at the time of placing your order. For orders received after 12pm, day 1 will counted as the next working day. English Bank holidays and weekends are not classed as working days, and should thus be excluded from calculations. There may be occasions where despatch cannot happen within 2 working days, even if you were not advised such at the time of placing your order. We will attempt to contact you using the email address and/or phone number provided to advise such. If time is of the essence in placing your order, you must contact us before placing your order to ensure that your timescale can be met.
  5. No responsibility or liability is accepted by for any loss, financial or otherwise, that you may suffer as a result of goods arriving later than you expected or where an order is cancelled by us. Any delays in delivery whether caused by or third party are not considered breaches of any conditions.
  6. Delivery will be by Royal Mail with you having choice of a 'signed-for' service or unsigned service. If you select unsigned, no responsibility can be accepted for non-delivery of goods. will always obtain proof of postage, but for obvious reasons a 'signed-for' package provides you with more security. On the day of delivery specific time of delivery is entirely at Royal Mail's control.  
  7. Any discount, coupon or voucher codes are valid only via the channels on which published by, and where shown in the medium of publication only for the products stated. You are expressly prohibited from re-publishing discount/voucher codes elsewhere, in any form and on any media. Twitter re-tweets and Facebook shares from content published by is acceptable and not considered republishing. In the event that the website accepts a discount/coupon or voucher code for a product to which the code does not relate, MountainSafety are not obliged to give that discount but we will contact you to discuss your order. Application of all discount, coupon & voucher codes is at the discretion of MountainSafety
  8. We endeavour to ensure that the website reflects current stock levels, but it is possible that products can sell, and stock levels have become incorrect. Therefore, placing an order does not guarantee availability. We will contact you if you have placed an order against an out of stock item and explain the options to fulfil your order. Alternatively, to avoid disappointment email us at to check availability prior to placing your order. 
  9. Payment is by Secure Paypal, in British Pounds Sterling and will not be taken until your goods are despatched. 
  10. We may refuse to process any order for any reason. In such cases you will not be charged. 
  11. We make every effort to use accurate images for products, including colour of product. Please check the product text to confirm colours, as sometimes an image may not be available for every colour choice.
  12. Our returns policy can be found here.
  13. By placing an order you give your assurance that any necessary correspondence between parties will be conducted expediently and in a professional, objective and factual manner
  14. You agree to use goods for the purposes stated by manufacturer, with specific reference to any safety related aspects.
  15. For any product requiring mandatory registration with either manufacturer or organisation providing a service for which the product is designed, it is your responsibility to conform with such registration requirements.
  16. Orders can only be delivered to UK addresses.
  17. The correspondence address is, 4 Teasel Close, Narborough, Leicester, LE19 3DZ
  18. You have the freedom to enter into correspondence and negotiation about any terms & conditions on this site should you not like one or more of them. Email us to start the conversation.